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Refund Requests

Overview #

The Refund/Exchange section is undoubtedly the most indispensable module for any marketplace. It’s likely that the majority of your users will thoroughly check the refund policy of your store before placing an order. Taking into account its importance, RecShare ensures a seamless and simple refund system configuration.

Both vendors and customers are able to claim refunds for orders which are then processed accordingly by the admin through the Refund module in the Dashboard Settings panel. 

Refund Settings #

You can set your global refund rules for your marketplace by navigating to Marketplace (from the admin dashboard) > Settings >  Refund Settings.

Auto-Approve Refunds: Checking this option will allow all refund requests to be automatically approved. Leaving this unchecked will require the marketplace admin to approve the refund request.

Allow Customer Refunds: Checking this option will allow customers to request refunds for their orders. If left unchecked, customers will not be able to request refunds. 

Refund Threshold: From here, the marketplace admin can set the maximum number of days allowed to request a refund for an order. 

*Note that the refund payments will not be processed automatically. The marketplace admin must process these manually.

Vendor Refund Requests #

Vendors can request refunds for specific orders directly from their dashboard by following Dashboard > Orders > Order Item list > Refund Request (found under Actions).

Upon clicking on the refund icon (found under the Actions column) the vendor will have the option to request a full or partial refund and will be prompted to complete the details of the request:

Once the request has been placed and approved by the marketplace admin (either automatically or manually), the refund will be reflected in the gross sales column of the order list for that particular order.

Note that if the vendor has already requested or withdrawn commissions, they will not be able to request a refund.

Customer Refund Request #

If the marketplace admin selects ‘Allow Customer Refunds from the admin panel, customers will have the ability to request refunds. The marketplace admin can toggle this option on or off by following Marketplace (from the admin dashboard) > Settings > Refund Settings.

If enabled and customer refunds are allowed, a refund option will appear in their order dashboard.

Similar to a vendor refund request, upon clicking on the refund icon (found under the Actions column) the customer will have the option to request a full or partial refund and will be prompted to complete the details of the request. 

Refund Request Approval #

The marketplace admin has the ability to approve refund requests manually or automatically. This can be set up by following Marketplace (from the admin dashboard) > Settings > Refund Settings. When checked, all refund requests will be disbursed automatically.

In the event the marketplace admin does not wish to approve auto-approve, all refund requests will need to be approved manually by following Marketplace (from the admin dashboard) > Refunds.

From there, the admin can select the desired refund request and either Approve or Reject the request from the buttons provided at the bottom.

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